CAPS can assist faculty and staff members in enhancing the educational and personal achievements of  Rutgers University students by providing some information about situations or circumstances in which we might lend assistance.

A referral for counseling should be considered when you believe a student’s problems go beyond your own experience and expertise, or when you feel uncomfortable helping a student with some issue.  A referral may be made either because of the way the student’s problems are interfering with his or her academic work or with your teaching, or because observation of the student’s personal behavior raises concerns apart from his or her academic work.


Some more easily recognizable indicators that a student may be experiencing more stress than he or she can handle include:

  • Marked decline in quality of course work and/or class participation; increased absence from class and/or failure to turn in work

  • Prolonged depression, suggested by a sad expression, apathy, weight loss, sleeping difficulty, tearfulness

  • Nervousness, agitation, excessive worry; irritability, aggressiveness, non-stop talking

  • Bizarre, strange behavior or speech

  • Extreme dependency on faculty/staff, including spending much of his or her time visiting during office hours or other times

  • Marked change in personal hygiene

  • Direct statements indicating family problems, including personal losses such as death of a family member or the break-up of a relationship

  • Expressions of concern about a student by peers

  • Talk of suicide, either directly or indirectly such as, “I won’t be around to take that exam anyway” or “I’m not worried about getting a job, I won’t need one”

  • Comments in a student’s paper that arouse concern

Everyone experiences stress differently, and many disturbances may be relatively transient.  However, you may become alarmed by even brief changes that are extreme, or by significant changes that continue for some time.  If there is doubt about the seriousness of the problem, you are encouraged to consult a counselor at CAPS.

For information on handling mental health emergencies, click HERE

If a student agrees that counseling might be useful, there are several possible steps to take, depending on the urgency of the situation.

  1. Give the student information about CAPS and encourage him or her to call.
  2. Offer to let the student call from your office right then.
  3. Accompany the student yourself to make sure he or she arrives at the counseling center, and provide the center with any necessary information. (We appreciate you calling ahead if the student is being brought over or sent directly, so that plans can be made to have a counselor available)


If you don’t expect to speak to a student in-person (e.g., only through emails), or you have an urgent concern, the Dean of Students Office can reach out to him/her in a more active way.

In some cases, students who seek your help may work more effectively with you rather than being referred to counseling.  Your willingness to listen may be very important to those students.  You may also choose to work with the student on improving his or her academic work without focusing on the psychological issues that underlie the behavior.  You can always consult with a counselor at CAPS on how to best handle either of these approaches or how to make a referral.

We treat all of our contacts with students confidentially and in accord with the state of New Jersey mental health code.  We can only disclose that a student is receiving psychological services / has followed through with your referral if the student signs a specific release of information authorizing us to do so.  We can only release information without a student’s written consent in those circumstances when there is imminent danger to the student or to others; in cases of child or elderly abuse, or when court ordered to do so.